These terms govern the services provided by Spinta, a sole trader business based in Canvey Island, Essex, United Kingdom ("Spinta", "we", "us"), to you ("the client", "you"). By engaging us for work or paying a deposit, you agree to these terms.
If anything here is unclear, email hello@spinta.co.uk before you proceed.
1. Our services
We provide web design and development, app design and development, AI automation, content creation, branding and marketing services. The specific work, deliverables, price and timeline for your project will be agreed with you in writing before the work begins. That written scope, together with these terms, forms our agreement.
2. Quotes and pricing
Many of our services have fixed, published prices. Where a project's scope varies, we will provide a written quote before starting. A quote is valid for 30 days unless we say otherwise. Prices are in pounds sterling. As a sole trader below the VAT threshold, we do not currently charge VAT; if that changes, we will make it clear.
3. Payment
Unless agreed otherwise in writing, project work is paid in two parts: 50% as a deposit to book your slot and begin work, and the remaining 50% on completion, before the final files or site go live.
The deposit is non-refundable once work has started, because it secures your place in our schedule and covers work already carried out. Final payment is due on completion as set out in your project agreement.
Monthly services, such as care plans, ads management or retainers, are billed monthly in advance.
Invoices are payable within 7 days unless stated otherwise. We reserve the right to pause work or withhold delivery of final files while any invoice is overdue.
4. Your responsibilities
To keep your project on time, you agree to:
- provide the content, information, access and feedback we need, in good time
- respond to requests for approval or feedback promptly
- make sure any material you give us (text, images, logos) is yours to use or properly licensed
If a project is delayed because we are waiting on you, the timeline and any agreed dates may move accordingly.
5. Revisions and scope
Your project agreement will state how many rounds of revisions are included. Work beyond the agreed scope, including additional pages, features or revision rounds, will be quoted separately and agreed before we carry it out.
6. Timelines
We give realistic timelines and work hard to meet them. Timelines assume you provide what we need on time (see section 4). Delays caused by third parties, by waiting on you, or by circumstances outside our reasonable control are not our responsibility, though we will always keep you informed.
7. Ownership and intellectual property
When your project is fully paid for, you own the final deliverables we create for you, including the site, the code and the assets, unless your agreement says otherwise.
Until final payment is made, all work remains our property. We may use third-party components, fonts, libraries or plugins that are covered by their own licences; those remain under their respective licences and are not owned by you or us.
We may showcase work we have done for you in our portfolio and marketing, including on this website and social media, unless you ask us in writing not to.
8. Third-party services
Your project may rely on third-party services such as hosting, domain registration, payment providers, app stores or plugins. These have their own terms and costs, which are your responsibility unless we agree to manage them as part of a care plan. We are not responsible for the actions, outages or pricing of third-party providers.
9. Hosting, care plans and cancellation
If you take a care plan or other monthly service, it continues until cancelled. Either side may cancel with 30 days' written notice. Fees already paid for the current period are not refundable. On cancellation, we will help you move your site or app to your own hosting where reasonably possible.
If you do not take a care plan, hosting and ongoing maintenance are your responsibility once we hand the project over, though we will help you get set up.
10. Cancelling a project
If you cancel a project after work has begun, the deposit is not refunded and you will be invoiced for any work carried out beyond the deposit up to the point of cancellation. We may cancel a project if you are in serious breach of these terms, for example by not paying or by repeatedly failing to provide what we need; in that case, completed work is invoiced up to that point.
11. Liability
We take care to deliver good work, but to the extent permitted by law, our total liability to you for any claim arising from our services is limited to the amount you have paid us for the project in question. We are not liable for indirect or consequential losses, including lost profits, lost business or lost data.
Nothing in these terms limits our liability where it cannot legally be limited, such as for death or personal injury caused by negligence, or for fraud.
We do not guarantee specific business results, such as a particular ranking on Google, a level of sales, or a number of enquiries. Search engines, app stores and advertising platforms are outside our control.
12. Confidentiality
Each of us agrees to keep the other's confidential information private and to use it only for the purposes of the project.
13. Data protection
We handle personal data in line with our Privacy Policy and UK data protection law.
14. Changes to these terms
We may update these terms from time to time. The version that applies to your project is the one in place when your project agreement is made. The latest version is always on this page.
15. Governing law
These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.
Contact
Spinta
Canvey Island, Essex