About these terms
Spinta is an independent digital studio run as a sole trader business in Essex, United Kingdom (“Spinta”, “we”, “us”). These terms have two parts: using this website (section 2), and working with us (sections 3 onwards). By using the site you accept the first part. By asking us to start work or paying a deposit, you accept both.
You can reach us at hello@spinta.co.uk.
Using this website
The words, designs, images, code and branding on this site belong to Spinta, or to the people who’ve allowed us to use them. You’re welcome to read, share links to and print pages for your own use, but please don’t copy the site, its design or its content for other purposes without asking.
We keep the site accurate and up to date, including our prices, but it’s general information rather than advice, and we may change it at any time. If we get something wrong, such as a price, we’ll correct it, and the price you pay is the one agreed with you in writing. Some work on this site is labelled as a concept: these are designs we’ve made to show what we can do, not sites a business has commissioned.
Links to other websites are there for convenience. We don’t control those sites and aren’t responsible for them.
Please don’t misuse the site: no attempts to break or overload it, to get into parts that aren’t public, or to use our forms to send spam.
Our services
We design and build websites and apps, and provide AI automation, product ads, branding and marketing. Before any work starts, we agree the scope, deliverables, price and timeline with you in writing (an email is fine). That written scope and these terms together make up our agreement. If they ever disagree, the written scope wins.
Quotes and prices
Most of our services have fixed prices, published on our pricing page. Where your project needs something different, we’ll give you a written quote first, valid for 30 days unless it says otherwise.
Prices are in pounds sterling. We’re a sole trader below the VAT threshold, so we don’t currently charge VAT. If that changes, we’ll tell you before it affects anything you’ve agreed.
Payment
Unless we agree otherwise in writing, project work is paid in two parts: 50% to book your slot and start the work, and 50% on completion, before the site, app or final files go live or are handed over.
Monthly services, such as care plans, are billed monthly in advance. Invoices are due within 7 days unless they say otherwise. If an invoice is overdue, we may pause work or hold back final files until it’s paid.
Your part
To keep your project on time, you agree to:
- give us the content, information, access and feedback we need, when we need it
- reply to requests for approval or feedback promptly
- make sure anything you give us, such as text, photos and logos, is yours to use or properly licensed
If the project is delayed because we’re waiting on something from you, the timeline moves with it.
Revisions and scope
Your written scope says how many rounds of changes are included. Anything beyond it, such as extra pages, features or rounds of changes, we’ll price and agree with you before doing it.
Timelines
We give honest timelines and work to meet them. They depend on you sending what we need on time (section 6). We’re not responsible for delays caused by waiting on you, by other companies, or by events outside our reasonable control, but we’ll always keep you posted.
Who owns the work
Once your project is paid for in full, you own the final work we’ve made for you, including the site or app, its code and its design files, unless our written scope says otherwise. Until then, it remains ours.
Some parts of a project, such as fonts, open-source code, plugins or stock images, come under their own licences. They stay under those licences: we’ll make sure they’re properly licensed for your use, but neither of us owns them.
We may show the work we’ve done for you in our portfolio, on this site and on social media, unless you ask us in writing not to.
Other companies’ services
Your project may rely on services from other companies, such as hosting, domain names, payment providers, email, app stores or plugins. They have their own terms and costs, which are yours unless we’ve agreed to manage them for you. We’re not responsible for what they do, for their outages or for their prices.
Hosting and care plans
Care plans and other monthly services roll on from month to month until either of us cancels with 30 days’ notice in writing. Fees already paid for the current month aren’t refunded. When a plan ends, we’ll help move your site or app to your own hosting where we reasonably can.
If you don’t take a care plan, hosting and upkeep become yours once we hand the project over, and we’ll help you get set up.
Cancelling a project
You can cancel a project at any time by telling us in writing. If you’re a business, the deposit isn’t refunded once work has started, and we’ll invoice for any work done beyond what the deposit covers. If you’re a consumer, see section 13.
We may cancel a project if you seriously break these terms, for example by not paying, or by repeatedly not giving us what we need. If we do, we’ll invoice for the work completed up to that point.
If you’re a consumer
If you’re hiring us as an individual, not for a business, you have extra rights that these terms never take away:
- 14 days to change your mind. If we agree the work online, by email or by phone, or anywhere other than our own premises, you can cancel within 14 days of agreeing it, for any reason, and we’ll refund you within 14 days of you telling us.
- Starting sooner. If you ask us to start within those 14 days and then cancel, you pay only for the work done up to the point you tell us, and we refund the rest.
- Deposits. If you cancel after the 14 days, we’ll keep only what covers the work done and any costs we can’t recover, not the whole deposit regardless.
- Your statutory rights. We’ll carry out the work with reasonable care and skill, as the Consumer Rights Act 2015 requires. If something isn’t right, tell us and we’ll put it right, or, if we can’t, refund some or all of what you paid.
Our liability
We take care to do good work. To the extent the law allows, if you’re a business, our total liability for any claim connected with a project is limited to what you’ve paid us for that project, and we’re not liable for indirect losses, such as lost profits, lost business or lost data.
Nothing in these terms limits liability that can’t legally be limited, such as for death or personal injury caused by negligence, or for fraud, and nothing affects your statutory rights as a consumer.
We can’t guarantee particular business results, such as a position on Google, a level of sales or a number of enquiries: search engines, app stores and ad platforms are outside our control.
Confidentiality
We’ll each keep the other’s confidential information private, and use it only for the project.
Personal data
We handle personal data as our privacy notice explains, and in line with UK data protection law.
Complaints
If you’re not happy with anything we’ve done, please email hello@spinta.co.uk. We’ll reply within five working days and do our best to put it right.
Changes to these terms
We may update these terms from time to time. The version that applies to your project is the one in place when we agreed it. The latest version is always on this page.
The law
These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you’re a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.
Questions? Email hello@spinta.co.uk.